Refund and cancellation policy
Unlocking cards is a one-time digital purchase, delivered the moment your payment is confirmed. There is nothing to cancel afterwards and no subscription.
When we refund
- You were charged but your cards didn’t unlock, and we can’t unlock them for you.
- You were charged more than once for the same chat.
- A technical fault on our side stopped the cards from working.
Because the content is delivered instantly, we don’t refund a successful unlock because you changed your mind.
How to ask
Write to support@simplysealabs.com within 7 days of the payment, with the payment ID from your payment receipt or email (it starts with “pay_”). Please don’t send your chat file; we never need it.
Timing
We reply within 3 working days. Approved refunds go back to the original payment method and usually reach you within 5 to 7 working days, depending on your bank.